Trains, cross –trains, and retrains all front office personnel.
· Participates in the selection of front office personnel.
· Schedules the front office staff.
· Supervises workload during shifts.
· Evaluates the job performance if each front office employee.
· Maintains working relationships and communicates with all departments.
· Maintains master key control.
· Verifies that accurate room status information is maintained and properly communicated.
· Resolves guest problems quickly, efficiently, and courteously.
· Updates group information. Maintains, monitors, and prepares group requirements
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